These Terms of Service ("Terms") govern your use of the services provided by Sentus.ai, Inc. ("Sentus.ai", "we", "us", or "our"). By accessing or using our platform, you agree to be bound by these Terms.

1. Services

Sentus.ai provides an AI-powered property management platform, including voice AI call handling, work order management, and multi-portal dashboards for residents, owners, management teams, maintenance teams, vendors, and administrators.

2. Account Registration

To use our services, you must register for an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Acceptable Use

You agree not to:

Use the platform for any unlawful purpose
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the platform's functionality
Reverse engineer, decompile, or disassemble any part of our services
Use the platform to store or transmit malicious code

4. Data Ownership

You retain ownership of all data you upload to the platform. We do not claim ownership of your property management data, tenant records, or work order information. We use your data solely to provide and improve our services.

5. AI Services

Sentus operates AI-assisted features including a voice assistant (Sophia), photo classification, draft generation for resident communications, and risk-flag inference. The capabilities, the consumer rights that attach to those features, and the opt-out mechanism are fully described in our AI Disclosure. AI output in screening, triage, drafting, and predictive surfaces is a recommendation; final consequential decisions about residents (lease approval, rent, eviction, fair-housing matters) remain with the licensed property manager. Inbound call recordings are preceded by a recording disclosure announcement; you are responsible for complying with two-party-consent laws in jurisdictions where they apply.

6. Electronic Records and Signatures (ESIGN Act)

By using Sentus to deliver leases, addenda, screening notices, adverse-action notices, and other consumer disclosures electronically, you (the property management customer) certify that you have captured the applicable consumer's affirmative consent to receive those records electronically as required by the federal ESIGN Act (15 U.S.C. § 7001(c)(1)) and any state UETA-equivalent. Sentus enforces this consent at the API layer — electronic lease delivery is blocked when consent is not present or has been withdrawn. Consumers may withdraw consent at any time and request paper copies at no charge by contacting [email protected].

7. Compliance with Consumer Protection Laws

You agree to use Sentus in compliance with applicable consumer protection laws, including the federal Fair Housing Act, Fair Credit Reporting Act (FCRA), Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and state-level equivalents. Sentus provides automated guardrails (Fair Housing risk-flag review on every AI draft, 5-business-day FCRA pre-adverse-action waiting period before final screening denial, STOP-keyword opt-out enforcement on outbound SMS, AI disclosure footer and List-Unsubscribe header on outbound email), but you remain the decision-maker for every consumer-facing action.

8. Payment Terms

Paid plans are billed monthly or annually as selected. All fees are non-refundable except as required by law. We may change pricing with 30 days' notice.

9. Termination

Either party may terminate the agreement at any time. Upon termination, we will provide a data export period of 30 days, after which your data may be deleted.

10. Limitation of Liability

To the maximum extent permitted by law, Sentus.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance.

12. Contact

For questions about these Terms, contact us at [email protected].