One record instead of channel drift
Calls, texts, app messages, vendor updates, approvals, and financial context stay connected in one operating record instead of disappearing into siloed systems.
Sentus Thread
Everything said. Everything done. One thread.
Sentus Thread is the omnichannel operating record for every call, email, SMS, app message, work order, vendor update, document, approval, ledger event, and audit trail.
How It Runs
From first signal to durable record.
- 01
An event begins with a call, portal action, message, or work order.
- 02
Thread records the activity, actor, and state change.
- 03
Every connected system writes back into the same operating timeline.
- 04
Approvals, vendor updates, and resident messages stay attached.
- 05
The result is one durable record instead of scattered artifacts.
Why It Matters
Thread turns fragmented activity into operational memory.
That matters for response quality, handoff quality, owner visibility, and enterprise diligence.
Searchable context for the team
Management, owners, vendors, and staff can understand what happened without rebuilding the story from screenshots, call notes, and inbox fragments.
Stronger proof for trust reviews
Thread gives Sentus a stronger audit and governance story because the activity record is already connected before procurement or ownership review begins.
What Lives On The Thread
Every property signal becomes a governed operational record.
This is how Sentus stops looking like a voice demo and starts feeling like the operating record for the portfolio.
• Voice call
• SMS and app messages
• Email and inbox activity
• Work-order events
• Vendor ETAs and updates
• Documents and approvals
• Ledger and audit events
Command & Governance
Every approval. Every AI action. Every audit event — on the record.
The AI runs the workflows; you stay in control. Approval queues surface every AI-proposed action above your threshold. Legal Shield writes the evidence chain. The kill switch is always one click away.
Management Portal (272 components)
The largest portal in the platform. Full operational dashboard: work orders, leases, residents, vendors, financials, analytics, and calendar.
Owner Portal (63 components)
Property performance, expense review, large work-order approvals, and owner statement access — without manager involvement for routine queries.
Admin Portal (88+ components)
CEO bento dashboard, control room, user impersonation, billing management, RBAC, feature flags, and platform configuration.
Lender Portal
Covenant tracking, document access, portfolio performance reporting, and DSCR monitoring for financed property portfolios.
AI CRM
Lead Kanban, visual pipeline, AI-generated outreach copy, sequence management, and approval queues for outbound contact.
Email Copilot
AI-drafted reply suggestions for every incoming resident, owner, and vendor email. PM reviews and sends. Legal Shield attaches the sent email to the audit chain.
Legal Shield
Append-only evidence log. One-click eviction defense packet. Every communication, work order, and compliance event captured with timestamp and actor.
Audit log viewer
Full audit trail for every system event: auth, approvals, AI actions, overrides, data exports, and configuration changes. Filterable and exportable for SOC 2-aligned, GDPR, and CCPA reviews.
Human approval queues
AI-proposed actions require PM approval above configurable thresholds. Vendor invoices, escalated collections, Fair Housing flags, large expenses.
Feature-flag manager
Enable or disable platform features per company without code deployment. AI kill switches for every AI behavior in the system.
RBAC configuration
Role-based access control configured per company. Granular permissions per portal, per action, per data type.
ATTOM market data (148M+ properties)
Property valuation benchmarks, rent comps, and market analytics from 148M+ US properties — accessible in the Management Portal.
Custom report builder
Drag-and-drop report builder with natural language search. Export to CSV or scheduled email delivery.
Automation rules builder
No-code workflow automation: if-this-then-that rules for common operational triggers. Runs without developer involvement.
Next-best-action cards
AI-surfaced recommended actions for the PM team: renewals approaching, delinquency risk, maintenance SLA breach, owner query pending.
Developer portal + API keys
API key management, webhook configuration, and developer documentation for custom integrations.
Bulk communications + import
Mass resident notifications, bulk lease actions, and property data import tools for portfolio transitions.
FinOps + AI Governor dashboards
Platform cost visibility, AI usage metrics, and the AI Governor kill-switch dashboard for operators managing AI spend.
White-label (Transform and Portfolio tiers)
Custom domain, brand, and logo applied to resident-facing portals for PM companies offering branded resident experiences.
Compliance and consent dashboards
TCPA, Fair Housing, GDPR, and CCPA compliance status visible at the company level. Consent records searchable and exportable.
Operator FAQ
Questions operators ask about governance and control.
Straight answers to the questions that come up in every evaluation.
What is Sentus Command?
Sentus Command is the human governance layer of the platform — the cockpit where property managers, owners, and administrators keep control of the AI-native operating system. It includes the Management Portal (272 components), Owner Portal, Admin Portal, AI CRM, Email Copilot, Legal Shield, audit log viewer, approval queues, and RBAC configuration — all writing to the same operating record as the Thread.
What is Legal Shield in Sentus?
Legal Shield is an append-only audit log system that maintains a legally defensible evidence chain for every communication, work order, and compliance event. When a dispute or eviction arises, PM teams can generate a one-click eviction defense packet containing the full documentation history. The log is immutable — no retroactive edits.
How does human approval work in Sentus?
Sentus uses human-in-the-loop approval queues for AI-triggered actions above configurable thresholds — large vendor invoices, owner statement releases, escalated delinquency actions, Fair Housing risk flags, and more. The AI proposes; the human approves. This is the "AI that asks before it acts" model.
What is the Sentus AI CRM?
The AI CRM is an internal lead and prospect management tool for property management companies. It includes a Kanban pipeline view, lead scoring, outbound sequence management, approval queues, and AI-drafted outreach copy. It is part of the Admin Portal and Management Portal — not a separate product.
Does Sentus support white-labeling?
Yes. White-label configuration is available in the Transform and Portfolio pricing tiers. PM companies can apply their own brand, domain, and logo to resident-facing portals.
What does the ATTOM integration provide?
Sentus integrates ATTOM Data Solutions, covering 148 million+ US properties. The market data layer supports rent optimization, property valuation benchmarks, and comparable analysis — accessible from the Management Portal without a separate data subscription.
Connected Systems
Where Sentus Thread fits in the stack.
Sentus systems are designed to connect, not compete.