Modeled reduction when calls, routing, and resident updates stay on one Thread.
Pricing
Pricing for operators buying leverage, control, and operating capacity.
Sentus is priced around the work you want off your team: after-hours calls, maintenance coordination, resident communication, owner visibility, and workflow execution that actually stays on one Thread. Every plan pairs a monthly platform base with per-door usage, so the price scales with portfolio size and rollout depth instead of hiding the math.
One platform fee plus per-door scalingRegional market multipliers built into the published pricing modelActivation planning only where rollout complexity justifies it
Commercial ladder
Pricing overview
The pricing ladder matches portfolio depth, rollout complexity, and operational pressure.
Concierge $1,500/mo base incl. 100 doors + $10/door above
Operator $3,500/mo base incl. 150 doors + $8/door above
Transform Custom — designed in a guided quote
Portfolio Custom — designed in a guided quote
Activation planning is attached where migration, workflow design, or portfolio complexity actually require it. Regional pricing applies to both base and per-door rates.
Current platform signal · verified
Voice Into Workflow
Structured
live intake into operational workflow
Sophia is designed to turn the first interaction into usable work instead of another callback queue.
Public proof here reflects current platform capability only. Customer proof requires explicit approval and provenance.
Current platform signal · verified
24/7 Availability
24/7
AI answering availability
AI intake stays available around the clock without depending on human shift coverage.
Public proof here reflects current platform capability only. Customer proof requires explicit approval and provenance.
Current platform signal · verified
6 Persona Portals
6
role-specific portals
Resident, Owner, Management, Maintenance, Vendor, and Admin — everyone has their own view.
Public proof here reflects current platform capability only. Customer proof requires explicit approval and provenance.
Current platform signal · verified
Multilingual Support
EN + ES
languages at launch
English and Spanish coverage is verified in production today for the portfolio workflows Sentus publicly supports.
Public proof here reflects current platform capability only. Customer proof requires explicit approval and provenance.
Regional pricing
We price where you operate.
The same package costs differently in Wichita than in Manhattan, because running a portfolio does. Pick your state to see the operating adjustment applied to both the platform rate and the per-door rate.
Comparison uses Operator at 250 doors. States without a named market run at the Growth Markets rate.
Hover or select a state to see its rate.
/mo for Operator at 250 doors
Not in a named market — runs at the Growth Markets rate.
- Value Markets 0.85x · $3,655/mo
- Growth Markets 1.00x · $4,300/mo
- Premium Markets 1.25x · $5,375/mo
- California 1.40x · $6,020/mo
Your price, explained
See where every dollar comes from.
Choose a portfolio and primary state to see the package, included allowance, regional operating adjustment, and annual option before signup.
The operating adjustment applies to the platform and per-door rate. Property verification confirms the final state before checkout.
Operator$3,900/mo
Growth Markets 1.00x
Due today$6,400
Annual savings$4,680
Priced straight from the current catalog. Property verification confirms the final state at signup.
ContinueValue Model
Price the pressure you can remove.
Sentus pricing is easiest to evaluate when buyers can see the operating drag it replaces: after-hours calls, manual work-order coordination, resident follow-up, and owner visibility work that currently costs time every week.
The live walkthrough maps your door count, workflow pressure, and current stack into a commercial path before the tier conversation gets abstract.
Commercial fit
$3,500/mo base incl. 150 doors + $8/door above Operator value board
Focused rollout target once numbers, call flow, and workflow scope are aligned.
Pricing conversation maps to recovered staff time, vendor clarity, and resident response.
Evaluation path From call load to rollout scope
Enter door count and current call load.
Map manual time, answering-service spend, and callback loops.
Match the pricing tier to workflow depth and launch complexity.
Leave with a pilot path or a broader rollout recommendation.
Pilot planningNo credit card for demoSOC 2 aligned postureHuman-approved critical actions
Live ROI Model
Move the levers before you compare plans.
The calculator turns portfolio size, call volume, answering-service spend, and staff time into an operating case buyers can pressure-test before a sales call.
Portfolio Inputs
Model the monthly economics.
Adjust the assumptions to estimate how much time and answering-service spend a proposed workflow could affect in a multifamily operation.
Doors managed150
Used to recommend the right commercial package.Calls per door / month0.35
Maintenance, status, lease, and after-hours volume.Used to estimate recovered staff time once Sophia handles first-line intake.
Enter your own scenario assumption. Sentus does not prefill or guarantee this result.
Recommended Package
Operator
$3,500/mo base incl. 150 doors + $8/door above
Estimated Sentus cost
$3,500
Net monthly impact
-$3,368
Estimated annual improvement
-$40,410
Monthly calls
53
Manual hours today
11 hrs
Hours recovered
0 hrs
Labor savings
$0
Answering-service savings
$133
Your coverage assumption
0% of calls
This is an illustrative scenario built from the values you enter. It is not a quote, performance promise, or guarantee of savings. Validate commercial terms and workflow results through a governed quote, pilot, or rollout review.
Pricing Fit Check
Turn the pricing conversation into a qualified operating walkthrough.
After the ROI model, the next useful step is a short qualification pass. Sentus uses the same lead path as the demo page, but the source is tracked as pricing so sales can connect commercial fit, workflow pressure, and live walkthrough context.
01
Value signal
Use the ROI board first
Door count, call volume, answering-service spend, and staff time shape the business case.
02
Fit signal
Qualify the walkthrough
Role, portfolio size, current stack, and workflow pressure route the demo into the right evaluation path.
03
Buying signal
Leave with rollout shape
The next conversation centers on pilot fit, package depth, and implementation scope instead of a generic tour.
Pricing walkthrough
14 days focused pilot path
3 inputs doors, stack, pressure
1 Thread demo context preserved
ROI model reviewed Commercial case
Portfolio context captured Qualified
Sophia walkthrough routed Ready
Try it first
Start beside the PMS, prove the loop, then expand.
Not ready to commit to a year? Start with a scoped pilot on one property, see the numbers for yourself, and decide from there.
45-Day Proof Pilot
Use a paid proof motion with a scoped workflow, baseline, and conversion decision before the annual platform commitment.
$2,500 one-time paid proof
- 45-day proof window
- Up to 150 doors
- Scoped workflow map
- Sophia call/work-order proof path
- Impact report
- Conversion recommendation
Requires written success criteria and a conversion decision date.
45-day pilot for up to 150 doors; credited on approved conversion.
Start proof-pilot planningPrices shown are current list. Pilot terms are fixed in writing before any work starts.
Platform plan
Concierge
Owner-operator package with Sophia intake and core workflow coverage
$1,500/month
Includes 100 doors; $10/door after
Best fit
1-100 doors
Straightforward platform rate
The price shown is the governed platform rate.
Eligible offers show their terms and expiration before checkout.
Implementation from $1,000
- ✓Sophia Voice AI
- ✓Included voice capacity(300 min)
- ✓Role-specific portals(Resident, Owner, Maintenance)
- ✓Visual triage(Basic)
- –AI scheduling + dispatch
- –Collections automation
- –Compliance intelligence
- –Advanced compliance intelligence
- –Advanced analytics
- –API access
- –White-label branding
- –Custom workflows
- –Dedicated success lead
- –Full API access
- –Dedicated environment
- –Custom SLA
- –Priority routing
- –Single sign-on (SSO)
Recommended
Platform plan
Operator
Advanced automation for growing property management operators
$3,500/month
Includes 150 doors; $8/door after
Best fit
101-500 doors
Straightforward platform rate
The price shown is the governed platform rate.
Eligible offers show their terms and expiration before checkout.
Implementation from $2,500
- ✓Sophia Voice AI
- ✓Included voice capacity(750 min)
- ✓Role-specific portals(5+)
- ✓Visual triage(Advanced)
- ✓AI scheduling + dispatch
- –Collections automation
- ✓Compliance intelligence
- –Advanced compliance intelligence
- –Advanced analytics
- –API access
- –White-label branding
- –Custom workflows
- –Dedicated success lead
- –Full API access
- –Dedicated environment
- –Custom SLA
- –Priority routing
- –Single sign-on (SSO)
Platform plan
Transform
Enterprise outcomes with predictive operations and white-label control
Custom pricing
Sized to your portfolio, rollout, and integrations in a guided quote.
Best fit
501-1000 doors
Straightforward platform rate
The price shown is the governed platform rate.
Eligible offers show their terms and expiration before checkout.
Sized to your portfolio, rollout, and integrations in a guided quote.
- ✓Sophia Voice AI
- ✓Included voice capacity(3,500 min)
- –Role-specific portals
- –Visual triage
- –AI scheduling + dispatch
- ✓Collections automation
- ✓Compliance intelligence
- ✓Advanced compliance intelligence
- ✓Advanced analytics
- ✓API access(Limited)
- –White-label branding
- –Custom workflows
- –Dedicated success lead
- –Full API access
- –Dedicated environment
- –Custom SLA
- –Priority routing
- –Single sign-on (SSO)
Platform plan
Portfolio
Sales-led package for scaled operators with multi-entity complexity
Custom pricing
Sized to your portfolio, rollout, and integrations in a guided quote.
Best fit
1001-1500 doors
Straightforward platform rate
The price shown is the governed platform rate.
Eligible offers show their terms and expiration before checkout.
Sized to your portfolio, rollout, and integrations in a guided quote.
- ✓Sophia Voice AI
- ✓Sales-led rollout
- ✓Included voice capacity(7,500 min)
- –Role-specific portals
- –Visual triage
- –AI scheduling + dispatch
- –Collections automation
- ✓Compliance intelligence
- ✓Advanced compliance intelligence
- –Advanced analytics
- –API access
- ✓White-label branding
- ✓Custom workflows
- ✓Dedicated success lead
- –Full API access
- –Dedicated environment
- –Custom SLA
- –Priority routing
- –Single sign-on (SSO)
The platform rate shown on each card is derived from pricing canon version 6.3.0 · Annual agreements save 10% where eligible · Contact [email protected] for pilot design
Price Walkback
How the price is earned, not guessed.
The public cards show the same pattern a sales conversation should explain: list anchor, platform rate, annual discipline, activation scope, and paid proof when a buyer needs validation before a larger rollout.
Transparent price
The price shown is the actual platform rate.
Sentus does not manufacture a market or list-price comparison. If an approved promotion is active, its eligibility, expiry, and terms appear with the offer.
Annual discipline
10% annual savings stays consistent.
Annual agreements reduce the recurring platform rate and waive setup where the catalog allows it, which keeps the math explainable instead of negotiated from scratch.
Activation scope
Activation pricing follows implementation complexity.
Launch work is included where the rollout is simple. Deeper migration, workflow design, and portfolio governance carry an activation line so the price matches the work required.
Proof Pilot
$2,500 for 45 days of paid proof.
Qualified operators can validate 1 scoped workflow across up to 150 doors, with the pilot credited on conversion.
Prices shown here always match what checkout and quotes actually charge.
What You Are Buying
Pricing built around operating leverage.
The model follows how property teams actually buy: a platform base, per-door pricing for portfolio scale, and activation or rollout planning where enterprise complexity really shows up. The goal is to price the system the way teams use it, not the way commodity SaaS tools price seats.
Sophia + voice intakeWorkflow orchestrationRole-based portal visibilityImplementation by complexity
Pilot option
Pilot planning session
Pilot scope is designed around the workflows, staffing pressure, and door count that matter most in your portfolio.
Live traffic routed through supervised pilot workflows Operational review across call handling, routing, and staffing assumptions Executive readout with rollout recommendation and next-step scope
Regional pricing
Commercial pricing adjusts by market, not just by door count.
Published pricing currently applies regional multipliers across base and per door so California, premium Northeast markets, growth states, and value markets do not all get flattened into one number.
0.85x
Value Markets
OH, IN, MI, MO, KS, IA, WI, MN, NE, ND, SD
1.00x
Growth Markets
TX, FL, AZ, GA, NC, TN, NV, CO, OR, WA
1.25x
Premium Markets
NY, MA, CT, NJ, DC
1.40x
California
CA
Website pricing reflects pricing canon version 6.3.0. Final pricing still depends on rollout scope, implementation complexity, and whether your package is self-serve or sales-led.
Buying Motions
Choose the pricing path that matches your operating pressure.
The right package usually becomes obvious once you map staffing pressure, after-hours load, and workflow complexity against the portfolio.
Concierge
For lean operators replacing voicemail, answering services, and fragmented first-line maintenance intake.
Operator
For teams that need management, maintenance, vendor, and admin workflow depth across a growing portfolio.
Transform
For groups buying operational leverage, rollout discipline, and deeper automation across the Thread.
Portfolio
For scaled operators with multi-entity complexity, executive reporting needs, and a more deliberate rollout motion.
Business Case
Need to make the case to ownership or operations leadership?
Use the AI Operations Score to estimate recovered PM time, answering-service replacement value, and the pricing package that best matches your portfolio.
Capability ramp
See what expands as the operation gets more complex.
The same operating system carries forward. Capacity, workflow depth, and governed access increase with each package.
| Capability | Concierge 1-100 doors | Operator 101-500 doors | Transform 501-1,000 doors | Portfolio 1,001-1,500 doors |
|---|---|---|---|---|
| 24/7 Voice AI Sophia answers inbound calls 24/7 in English and Spanish, with additional language support available by configuration. | 300 minutes/mo | 750 minutes/mo | 3,500 minutes/mo | 7,500 minutes/mo |
| Visual Triage AI photo classification for maintenance severity assessment. | Basic · 500 photos/mo | Advanced · 2,000 photos/mo | 10,000 photos/mo | Unlimited photos |
| Work Order Management Full maintenance lifecycle: create, assign, schedule, complete, document. | Included | Included | Included | Included |
| Email Copilot AI-drafted resident email replies with full evidence chain. | 300 actions/mo | 1,000 actions/mo | 3,000 actions/mo | Unlimited actions |
| API Access Tiered API access with limited access in Transform and expanded enterprise access above it. | Not included | Not included | Limited access | Limited access |
Included capacities come from the governed billing projection. Usage beyond an included amount is quoted only where an approved billing policy exists.
Guided workflow walkthrough
Pick a signal. Watch it become accountable work.
This synthetic walkthrough shows the operating contract: Sophia captures the first signal, Sentus keeps the context together, and a person remains accountable for consequential action.
Resident call Kitchen sink leak in unit 204
Synthetic scenario Sophia is listening Voice AI reception
"There is water under the sink and it is getting worse."
Needs approval Human review before emergency dispatch
Sentus Thread Synthetic work order
Operating record Caller matched to unit and contact record
Water-leak severity prepared for visual-triage review
Manager approval requested before emergency dispatch
Resident update drafted with the next expected step
01 Sophia
02 Lens
03 Ops
04 Home
05 Ledger
06 Thread
Evaluating alternatives? Compare Sentus against other platforms →
Not sure which path fits? Get My AI Operations Score → or review the implementation timeline →
Ready to move? Book a Live Demo →
FAQ