Photo-based maintenance diagnosis
Sentus Lens helps identify what kind of issue the team is probably looking at before the work order becomes another ambiguous ticket in a queue.
Sentus Lens
Visual Triage for maintenance.
A resident reports an issue on a call with Sophia. She texts a secure link that opens the phone camera. Sentus Lens reads the photos — likely issue, severity, confidence — and the work order carries that evidence into dispatch.
How It Runs
See the issue before the truck rolls.
- 01
A resident reports the issue on a call with Sophia.
- 02
Sophia texts a secure link that opens the phone camera — no app, no login.
- 03
Photos come back mid-call or after a call-back. The context holds either way.
- 04
Lens reads the photos: likely issue, severity, and confidence.
- 05
A structured work order is created or updated, and the triage record lands on Sentus Thread.
Why Buyers Care
Lens helps Sentus prove it is more than call handling.
It connects AI to one of the highest-friction workflows in property management: maintenance triage before the dispatch chain starts wasting time.
How Visual Triage runs: a resident calls, a text message delivers a secure camera link, the resident takes photos, the analysis scores the likely issue with a severity and confidence read, and the evidence lands on a structured work order.
Severity scoring that sharpens dispatch
The point is not flashy AI. The point is better routing, better urgency handling, and fewer preventable handoff mistakes in the maintenance workflow.
Next-best-action recommendations
Lens strengthens maintenance intake by attaching structured recommendations to the workflow instead of leaving teams to interpret every photo from scratch.
How Lens Works
One call becomes photo evidence and a scoped work order.
The resident can stay on the line while they snap, or hang up and call back — the context holds either way.
1 Resident reports the issue on a call with Sophia
2 Sophia texts a secure link that opens the phone camera — no app, no login
3 Resident snaps photos mid-call or after a call-back; the context holds
4 Sentus Lens reads likely issue, severity, and confidence
5 A structured work order is created or updated with the evidence attached
Connected Systems
Where Sentus Lens fits in the stack.
Sentus systems are designed to connect, not compete.