Sentus APO / Autonomous Property Operations
Autonomous property operations.
Sophia answers the call. Sentus runs the workflow. Every action stays on the Thread.
The AI property operations platform for management teams that need faster intake, cleaner routing, better resident updates, and live ownership visibility without more manual cleanup.
Execution you can see. Built for multifamily operators who need speed, control, and a cleaner operating record.
24/7 call coverage Voice AI Structured work orders Workflow Human approval on critical actions Trust Owner and resident updates Visibility
Simulated call
Sophia routes the call into work
00:18 English
"There is water under the sink in unit 204 and it is getting worse."
UrgentMaintenanceUnit 204
Voice AI24/7 call coverage
WorkflowStructured work orders
TrustHuman approval on critical actions
VisibilityOwner and resident updates
SecuritySOC 2 aligned posture
The Thread
See the workflow run itself.
Sentus Thread is the shared operating record behind Sophia, work orders, vendors, resident updates, approvals, and owner visibility. It keeps each action tied to the same context so property teams can see what happened, what changed, and what still needs a human decision.
The strongest proof is not a generic AI promise. It is showing how the call, work order, dispatch, resident update, and owner visibility stay connected.
The chaos you did not sign up for
Missed calls
Voicemail, hold times, and after-hours resident pressure create manual cleanup before the work can even begin.
Fragmented maintenance
Issue details, photos, vendor routing, and ETAs drift across disconnected tools instead of one operating record.
Manual follow-up
Residents and owners wait on recap work because updates still depend on people remembering every handoff.
9:14 AM · Today
Sophia intake
Incoming call
A resident reports an active kitchen leak. Sophia captures the caller, unit, and issue on the same operating record.
- Property context is attached at intake
- The original description stays with the work
9:15 AM
Sophia intake
Sophia asks the follow-ups
The conversation clarifies where the water is coming from, how quickly it is spreading, and whether immediate action is needed.
- Key details are captured before dispatch
- Human review remains available for exceptions
9:16 AM
Sentus Home
Camera link texted
A secure link lets the resident add photos without installing an app or starting the story over.
- Resident context stays connected to the call
- Photos return to the same Thread
9:18 AM
Sentus Lens
Visual triage sharpens urgency
The returned photos add severity and location context so management can review a better dispatch brief.
- Photo evidence stays reviewable
- Urgency travels with the work order
9:21 AM
Sentus Ops
Work order WO-4821 created
Priority, unit, call context, photos, and next actions become one structured work order instead of separate handoffs.
- Management sees the same operating record
- Critical actions can pause for approval
9:40 AM
Sentus Vendor
Vendor dispatched
The assigned vendor receives the issue, location, urgency, and supporting evidence before travel begins.
- The dispatch brief includes the original context
- Status remains visible to management
12:42 PM
Sentus Home
Resident updated
Completion and the latest status return to the resident without a separate callback-and-recap loop.
- The final update closes the same Thread
- The operating history remains available for review
The product, not a promise
See the operating system your team actually uses.
Management sees portfolio signals, field teams move work, residents stay updated, and every action remains connected.
Work orders, occupancy, revenue, and Sophia next actions stay visible in one operating view.
Explore the system
Owners see portfolio health, urgent alerts, pending approvals, and monthly rent in one place.
Explore the system
Rent, service requests, and the Sentus Thread stay current on the resident phone.
Explore the systemProduct interface views use illustrative portfolio data. No customer or resident information is shown.
Seven Systems
One autonomous platform. Seven visible systems.
Buyers should be able to understand what Sentus is made of without reading a feature landfill. The public story should show the systems clearly.
01 Voice AI reception
Sophia
Answers the call, captures intent, asks follow-ups, and starts the workflow without a callback maze.
- Answers the first signal
- Starts the workflow immediately
02 Maintenance and dispatch
Sentus Ops
Runs work orders, routing, assignment, approvals, and follow-through for the people doing the work.
- Dispatch and assignment control
- Completion proof stays attached
03 Leasing and move-in
Sentus Leasing
Connects inquiry, tours, screening, and follow-up into one cleaner leasing path.
- Inquiry to tour coordination
- Prospect follow-through stays visible
04 Resident experience
Sentus Home
Keeps requests, messages, documents, updates, and self-service in one resident-facing surface.
- Resident updates in one place
- Requests, docs, and messages stay aligned
05 Owner and finance context
Sentus Ledger
Connects owner visibility, approval context, and reporting back to live operations.
- Owner visibility tied to live operations
- Reporting context stays connected
06 Visual maintenance triage
Sentus Lens
Turns maintenance photos into sharper severity, diagnosis, and next-step context.
- Photo-based maintenance diagnosis
- Severity sharpens dispatch quality
07 Operating record
Sentus Thread
Keeps every call, message, work order, vendor update, approval, and status event connected.
- Calls, messages, approvals, and updates stay in one record
- The whole platform stays reviewable
AI Workforce
An elite AI workforce built for your properties.
Each system has a job. Together they give your team more reach, more consistency, and fewer dropped details across the portfolio.
Front door
Sophia
Voice AI
Receives calls, asks follow-ups, and starts structured work the moment the signal arrives.
Field execution
Diego
Maintenance Ops
Keeps dispatch, field routing, and follow-through moving with fewer dropped details.
Demand capture
Mei
Leasing AI
Captures demand, coordinates tours, and keeps response speed from slipping.
Resident updates
Emma
Resident Success
Turns updates and approvals into cleaner resident communication instead of callback theater.
Owner visibility
Andre
Finance and Insights
Keeps spend, owner visibility, and reporting context tied to live operations.
Proof And Impact
Measure the pressure you can take off the operation.
The homepage should connect the workflow story to the commercial story: less callback drift, faster response, cleaner follow-through, and more accountable execution.
78
A modeled portfolio-level read on workflow pressure, manual drag, and improvement opportunity.
Modeled benchmark for commercial planning.
~$117,400
Modeled operational impact when callback drift, manual handoffs, and follow-up lag are reduced.
Modeled benchmark for commercial planning.
94%
Structured intake and guided triage increase confidence before the job is dispatched.
Operational signal currently being validated in public proof.
Industry context, not Sentus results: a single resident turn still costs operators nearly $4,0001 and 88% of consumers will use a business that replies to all of its reviews, against 47% for one that answers none.2
Commercial Readiness
See where the workflow is leaking time, labor, and follow-through.
Use the AI Operations Score to model where manual intake, callback drift, and disconnected systems are putting pressure on your team.
Free diagnostic · under 60 seconds
What is manual property management really costing you?
Answer six quick questions. See your AI Operations Score and the time and money your team may be losing to manual work, modeled from your inputs and conservative industry benchmarks.
Used to scale the score, drag model, and recommended systems.
If you do not know, start with a conservative estimate.
No coverage raises the urgency score and increases the modeled exposure.
Modeled result
Your operation is about 71% manual.
Meaningful operating drag. There is real recoverable value in the current process.
Estimated recoverable
$1,086,517
Modeled from your inputs and conservative industry benchmarks.
Coordination labor
Modeled
$26,784 / yr
Missed-call exposure
Modeled
$1,296,000 / yr
After-hours gap
Modeled
$233,280 / yr
Maintenance drag
Modeled
$26,064 / yr
Owner-reporting drag
Modeled
$3,420 / yr
Recommended Sentus systems
Sophia
Answer every call 24/7 with English and Spanish verified in production today.
Sentus Lens + Vendor
Triage the issue faster and route the right vendor with more context.
Sentus Ops + Inbox
Turn calls and messages into finished workflows instead of callback loops.
Proof-Led Revenue Path
Start with the front door. Expand after the proof is visible.
Sentus should not ask an operator to rip out their PMS before trust exists. The fastest path is to prove after-hours intake, show the operational receipts, then expand into the workflows already causing drag.
01 Modeled scorecard
AI Ops Score
Give the operator a fast read on call pressure, callback drift, maintenance drag, and portfolio opportunity.
Get My AI Operations Score 02 Pilot success criteria
Proof Pilot
Run a focused front-door pilot around after-hours maintenance and the highest-friction intake lane.
See Pricing 03 Impact packet
Sophia Impact Report
Turn calls, work orders, resident updates, and exceptions into a reviewable operating receipt.
Talk to Sophia 04 Expansion map
Operator Plan
Map the next systems to activate without forcing a rip-and-replace decision before trust is earned.
Book a Live Demo 05 Owner-ready evidence
Portfolio Expansion
Expand from the wedge into maintenance, resident communication, owner visibility, and PMS-safe sync.
Book a Live DemoTwo ways to start
Explore at your pace or plan a guided rollout.
Smaller teams can experience the product before a meeting. Portfolio and enterprise teams can map integrations, controls, and implementation with a specialist.
Product-led
Experience the front door first.
Hear how Sophia handles a property-management conversation, then model where operational pressure is building.
- Browser-based Sophia experience
- Modeled AI Operations Score
- Clear next step without a sales call
Guided rollout
Map the operating fit with us.
Walk through workflows, integration boundaries, controls, and the right first proof for a multifamily portfolio.
- Live product walkthrough
- PMS-safe rollout planning
- Security and governance discussion
No blind rip-and-replace Clear proof criteria Human governance Enterprise diligence ready
Questions
What sophisticated buyers usually want to clarify first.
Keep the homepage clear, concrete, and commercially grounded. These are the questions the first meeting should not have to rescue.
Sources
- Multifamily Dive, Turnover costs hold steady at nearly $4,000 per resident (2023). Industry press reporting a Zego benchmarking study. Secondary source — the underlying Zego report has not been read. Treat as a range. MODERATE
- BrightLocal, Local Consumer Review Survey 2024 (2024). Annual consumer panel survey, cross-industry rather than property-management specific. STRONG