FAQ
The answers buyers need before they book.
Use this page to evaluate pricing, implementation, platform fit, and what Sophia can actually automate for PM teams, owners, investors, and smaller self-managed portfolios.
Product
What Sophia automates and how the platform works.
What does Sophia actually automate?
Sophia handles first-line phone intake, maintenance triage, structured work-order creation, and portfolio-wide notifications. Sentus extends that through the Resident, Owner, Management, Maintenance, Vendor, and Admin surfaces so owners, PM teams, and investors are working from the same operating truth.
Is Sentus replacing answering services or replacing the whole stack?
The product is positioned as a full AI-native operating system, not just a call-answering layer. Buyers can still phase adoption, but the long-term value is in unifying voice, workflows, and portals.
What languages are supported?
English and Spanish are verified in production today. Additional language coverage is evaluated by rollout scope and validation before it becomes a public claim.
Commercial
Pricing, pilots, and what it costs to get started.
How does pricing work?
Pricing is matched to portfolio size, workflow depth, and the level of support your team needs. Smaller owner-operators, growing management teams, and larger multifamily portfolios do not buy the same platform shape, so we scope the right commercial path around your operation instead of forcing everyone into one package. Book a demo to see the right fit →
Do you offer a pilot?
Yes. We offer pilot options for qualified multifamily operators when that is the right buying path. Scope, timing, and success criteria are shaped around portfolio size, workflow complexity, ownership visibility needs, and how much implementation support is needed.
Is there a lighter starting path for smaller landlords or owner-operators?
Yes. Some smaller landlords, accidental landlords, and owner-operators want a leaner starting point focused on after-hours calls, maintenance intake, and resident communication before they expand into broader operations. Book a walkthrough and we will map the right starting path →
When do activation fees apply?
Activation is typically reserved for larger or more complex implementations, especially when workflow design, data migration, training, and deeper launch support are part of the scope.
Implementation
Rollout, migration, and how Sentus fits your current stack.
How long does implementation take?
Implementation timing depends on portfolio readiness, call-routing complexity, and how much workflow design is included. Straightforward launches can move quickly, while larger enterprise implementations are scoped in stages so teams are not forced into a brittle cutover.
Do you work with current PM systems?
Yes. Sentus can support migration and staged adoption around the systems you already run today. The right path depends on reporting needs, staff readiness, owner or investor visibility needs, and how much workflow change you want to absorb in one wave.
How do you handle resident-data isolation?
The product architecture enforces company-scoped data handling so operational data stays separated correctly across customers and portfolios.
How does Sentus compare to Yardi, AppFolio, or Buildium?
Sentus is an AI-native platform built without legacy constraints, not a legacy stack with AI bolted on. Compare Sentus head-to-head against other platforms →