One AI-native platform for multi-tenant commercial properties.
Commercial properties generate complex maintenance needs, long lease cycles, and investor reporting expectations that most property management software was never designed to handle. Sentus brings Sophia's voice-first intake, structured work orders, and role-based visibility into a single platform built for commercial complexity.
Built for operators managing office buildings, retail centers, mixed-use portfolios, and multi-tenant commercial assets — and the investors and lenders who need to see inside them.
CRE operations were designed to be complicated.
Stakeholder complexity
Investors need NOI visibility. Lenders need document access. Tenants need maintenance response. Vendors need structured dispatch. Every relationship has its own information layer — and most operators manage them all manually.
High-stakes maintenance exposure
A failed HVAC in a medical office or a life-safety gap in a retail center carries financial and legal weight that residential work orders do not. Intake that goes into a voicemail is not an intake at all.
Lease complexity no software handles cleanly
NNN, gross, and modified gross structures each change which costs flow to which party. When that logic is not built into the platform, CAM reconciliation and renewal windows become manual reconstruction projects.
From facility call to investor report, without the gaps.
Commercial Facility Intake via Sophia
A tenant calls about an elevator issue or HVAC failure. Sophia captures the building, suite, and issue type — then routes it based on your commercial facility protocols. The call becomes an operational record, not a voicemail.
Work Orders Built for Commercial Complexity
Life safety systems, ADA compliance events, and multi-vendor coordination all require structured documentation. Work orders in Sentus carry the property context, assigned contractor, compliance notes, and timeline in one record.
Investor and Lender Visibility
Owners and lenders who need portfolio visibility do not want to ask the PM team for updates. The Owner portal surfaces current operational status, open maintenance events, and relevant lease milestones without a custom reporting cycle.
Centralized Compliance Documentation
Fire code inspections, ADA records, environmental notices, and lease exhibits live in one document layer. Property managers and compliance staff get access without hunting across shared drives.
The operating difference for CRE teams.
complex lease structures handled through one AI-native platform
investor and lender visibility without manual reporting cycles
from facility call to structured work order to compliance documentation
Every CRE stakeholder, one platform.
CRE Operator Portal
Manage buildings, tenants, work orders, and lease timelines across your commercial portfolio
Investor Portal
NOI visibility, active maintenance status, lease milestones, and operational health — no PM middleman required
Lender Portal
Document access, compliance records, and portfolio-level data for lender review
Tenant Portal
Commercial tenants submit facility requests, access their lease documents, and track service status
Vendor Portal
Bid requests, approved contractor documentation, invoice submission for CRE-scale service providers
Admin Portal
Cross-portfolio oversight, compliance audit logs, and AI-assisted operating summaries
Built for the operating reality of commercial property.
One system, not a stack
CRE operators are often using a maintenance platform, a reporting tool, and a document folder that don't talk to each other. Sentus collapses those into one operating model so updates in one place are visible in all the right places.
Voice-first where operations begin
Commercial tenants report problems by phone. Sophia handles that call with commercial property context — suite number, asset type, lease structure, and escalation rules — so the first touch is operational, not just a message.
Investor-grade visibility
Institutional CRE owners expect more than monthly reports. The Owner portal gives investors and lenders a live operational view tied to real events — work orders, compliance records, and lease milestones — without requiring the PM team to curate it.
Built for property management teams
Common questions from CRE operators
Built for residential too.
The AI your residents call at 2 AM.
After-hours maintenance, dispatch automation, and resident-first intake for portfolios from 50 to 5,000 units.
Evaluating Sentus for a commercial portfolio? Read the commercial facility intake brief.