This Acceptable Use Policy applies to every Sentus account, portal, integration, communication, upload, and automated workflow. Customers are responsible for their users and for configuring the service so their operations comply with law and their own policies.

1. Lawful and authorized use

You may use Sentus only for lawful property, account, communication, payment, document, support, and business operations for which you have authority.

2. Prohibited conduct

You may not use Sentus to:

Violate law, court order, contract, privacy, intellectual-property, or another person's rights.
Harass, threaten, exploit, defraud, stalk, discriminate against, or endanger a person.
Make or facilitate decisions based unlawfully on race, color, religion, national origin, sex, familial status, disability, or another protected characteristic.
Send spam, cold promotional texts, deceptive messages, or communications without required consent.
Upload malware, probe or bypass security, disrupt service, abuse credentials, or access another account or company.
Scrape, reverse engineer, copy, benchmark for a competing service, resell, sublicense, or overload the platform except as law expressly permits.
Submit unlawfully obtained personal, financial, screening, health, biometric, or authentication data.
Use the service for emergency dispatch, weapons, physical harm, or another high-risk purpose for which it was not designed.

3. Communications and consent

You must obtain and retain any consent required for calls, recordings, texts, email, electronic signatures, automated communications, and marketing. A phone number or email address in a record is not by itself permission to contact that person. Honor opt-outs promptly and do not route around a carrier block, suppression record, preference, or legal restriction.

4. Fair housing and consumer protection

Do not use Sentus to create discriminatory advertising, steering, redlining, protected-class profiling, unlawful screening, retaliation, or unsupported adverse action. Customers remain responsible for housing decisions, notices, accessibility, reasonable accommodations, screening procedures, and legally required human review.

5. Responsible AI use

You may not:

Represent AI output as certain, human-authored, professionally verified, or legally binding when it is not.
Use AI alone to make a consequential housing, employment, credit, safety, legal, or financial decision.
Disable required disclosure, recording consent, human escalation, audit, approval, or safety controls.
Use prompt injection, extraction, model theft, or adversarial inputs to obtain protected data or alter another company's workflow.
Submit content you are not authorized to disclose or request output that is illegal, deceptive, discriminatory, or harmful.

6. Data and content standards

Content must be accurate to the best of your knowledge, relevant to the authorized workflow, and free of malicious code. Do not expose access codes, passwords, full payment credentials, government IDs, or other sensitive information in free-form messages or uploads unless the workflow expressly asks for it through an approved secure field.

7. Monitoring and enforcement

Sentus may investigate suspected misuse using proportionate security, audit, abuse, and delivery records. Sentus may limit content or access immediately for an imminent security, legal, safety, or platform-integrity threat. For a remediable violation that does not present an urgent threat, Sentus will ordinarily provide notice and a reasonable opportunity to cure. Enforcement may include warning, removal, rate limitation, feature restriction, suspension, or termination.

8. Appeals and reporting

Report suspected abuse or appeal an enforcement decision atsupport@sentus.ai. Include the account, event, date, and reason, but do not email passwords, authentication codes, or unnecessary personal information.

9. Changes and severability

Sentus may update this policy prospectively as services, threats, or law change. If a provision is unenforceable, it will be narrowed to the minimum extent necessary and the remaining provisions will continue in effect.