A resident portal app that works on any phone
Sentus Home is the resident portal for Sentus-managed properties. It runs in the browser and installs like an app on iPhone and Android — no app store account required, no separate login per building.
Resident Experience
What residents get with a Sentus-managed property.
Sentus is the resident portal and service experience behind properties managed on Sentus.ai: a tenant maintenance request app with photos, live status updates, online rent payments, and a phone line that answers every call — even at 2 AM.
Already a resident? Sign in at app.sentus.ai — your management company sets up your access.
The experience
A resident portal built around getting things fixed.
A resident portal should do more than display a balance. At Sentus-managed properties, residents report issues with photos, watch the work order move from submitted to scheduled to done, pay rent online, and reach a phone line that always answers. Every channel — call, message, or portal — connects to the same record, so nothing gets lost between conversations.
Maintenance requests with photos
Residents submit a maintenance request in a few taps, attach photos of the issue, and get a tracked work order — not a voicemail. Photo context helps the team understand severity before anyone is dispatched.
Updates at every step
When a request is scheduled, a vendor is on the way, or the work is done, residents see the status change. The request history stays visible, so nobody has to call the office to ask what happened.
Rent and payments online
Residents can view what they owe and pay online from the portal, with a record of past payments — instead of dropping off checks or guessing at balances.
A phone line that always answers
Calls to a Sentus-managed property are answered by Sophia, the AI receptionist — including after hours. Residents can report an issue at 2 AM and it becomes a real, tracked work order during the call.
One conversation, remembered
Whether a resident calls, messages, or uses the portal, it connects to the same record. Residents do not have to re-explain the same issue to every new person.
Resident FAQ
Common questions about the Sentus resident portal.
How maintenance requests, payments, and access work at Sentus-managed properties.
How do residents submit a maintenance request in Sentus?
Residents open the Sentus Home resident portal on their phone or computer, describe the issue, and attach photos. The request becomes a tracked work order, and the resident sees status updates as it is scheduled, dispatched, and completed. Residents can also call the property line — Sophia, the AI receptionist, answers and creates the work order during the call, including after hours.
Can residents pay rent online through the Sentus resident portal?
Yes. Residents at Sentus-managed properties can view their balance and pay online from the resident portal, with a visible record of past payments.
Do residents need to download an app to use Sentus?
No download is required. The Sentus resident portal runs in any modern browser and can be installed to the home screen on iPhone and Android for an app-like experience. Residents sign in at app.sentus.ai.