This Privacy Policy describes how Sentus AI, Inc. ("Sentus", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our property management platform, marketing website, text messages, and related services.

When we handle information for a property management company, we do it on that company's behalf and follow its instructions. That company decides how its residents' information is used. For your own Sentus account and our website, Sentus makes those decisions.

1. Information We Collect

Account information — name, email, phone, role, company affiliation.
Property and unit data — addresses, ownership, unit configurations.
Resident and applicant data — name, contact info, lease and application records, payment history.
Communication content — emails, SMS, chat, voice transcripts, and attachments processed through the platform.
Mobile number and text message records — your mobile number, whether you agreed to receive texts, opt-out requests, and the messages exchanged.
Maintenance and workflow data — work orders, photo uploads, vendor activity.
Usage data — log timestamps, feature usage, device and IP information.

2. How We Use Information

Deliver the contracted services to the property management customer.
Operate AI features, described in section 3.
Process payments and other transactions you or your property management company start.
Communicate with users about their accounts and services, including verification codes and account notices by text message when you have agreed to receive them.
Send marketing communications, with your consent and an unsubscribe option in every message.
Comply with legal obligations, respond to lawful requests, and protect the security of the platform.

3. How We Use AI

Sentus uses AI to answer calls, draft and summarize messages, and review maintenance photos. Sophia, our voice assistant, is an AI. Every call she answers starts with a notice that the call is recorded.

AI suggests; people decide. Approving an application, setting rent, and any other decision about someone's housing are made by the property manager, never by AI alone.
You can turn AI off for your calls.Tell your property manager or email privacy@sentus.ai. Calls from your number will skip Sophia and go to a staff phone line if one is set up, or to voicemail if not.

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share it only:

With your property management company, which is the customer that controls the account.
With service providers that host the platform, carry calls and text messages, send email, process payments, provide AI processing, deliver push notifications, or support our team. Each receives only what it needs and may use it only to provide that service. Business customers can request the current list.
When the law requires it, to respond to lawful requests, or to protect the rights and safety of our users and the platform.
In a merger, acquisition, or sale of assets, subject to this policy.

4.1 Text messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every sharing category above and will not be shared with any third party. Your mobile number is used only to send the messages you agreed to receive, through the carrier and messaging providers that deliver them. Reply STOP to any message to opt out, or HELP for help. Our SMS Terms cover the text message programs, frequency, STOP, and HELP.

5. Your Privacy Rights

Depending on where you live, you have one or more of the following rights with respect to your personal data. We respond within the time the law allows: 45 days under California law and one month under the GDPR. We will not discriminate against you for using these rights. If your data is held for a property management company, we may refer your request to that company, which controls the data.

5.1 Right of Access / Right to Know

You may request a copy of the personal data Sentus holds about you. Email privacy@sentus.ai from the address on your account, or ask your property management company.

5.2 Right to Deletion / Right to Erasure

You may request deletion of your personal data the same way. Records we must keep by law, such as financial and tax records, may be kept for the required period and are not used for any other purpose.

5.3 Right to Correct

You may ask us to correct personal data that is inaccurate. Many details can be updated directly in your account; for anything else, email privacy@sentus.ai.

5.4 Asking for a Person Instead of AI

Tell your property manager or email privacy@sentus.ai. Calls from your number will then skip Sophia and go to a staff phone line if one is set up, or to voicemail if not. You can change this at any time.

5.5 Right to Withdraw Electronic Delivery Consent

If you previously consented to receive lease documents electronically (ESIGN Act 15 U.S.C. § 7001), you may withdraw that consent at any time and request paper delivery of subsequent documents at no charge. Submit the request to privacy@sentus.ai.

5.6 Right to Appeal

If you believe Sentus has wrongly handled a privacy request, you have the right to appeal. Submit the appeal to legal@sentus.ai with the original request reference; we will respond within 30 calendar days.

6. Data Retention

We keep information as long as we need it to provide the service, and longer only when the law, accounting rules, or a legal hold requires it. Records a property management company controls are kept according to its instructions. We honor deletion requests within those limits.

7. Data Security

We encrypt data in transit and at rest, and only the people who need customer data to provide the service can access it. Our Security page has more detail.

8. International Data Transfers

Sentus serves customers in the United States and processes information primarily in the United States. Some service providers may process it in other countries, and only to provide their service to us.

9. Children

Sentus's services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us and we will delete it.

10. Changes

Sentus may update this policy from time to time. The last-updated date appears at the top of the page. Material changes will be communicated to platform users through the platform or by email.

11. Contact Us

Privacy: privacy@sentus.ai
Legal: legal@sentus.ai

Privacy Policy